Tickets

Buttons or dropdown panels with per category staff roles, intake forms, opening hours and level based cooldowns.

Staff claim tickets so nobody doubles up, overwrite mode, self claim rules and claim categories included.

Every closed ticket can save a full transcript to your log channel and DM a copy to the opener.

Ask for confirmation before closing, or keep the channel locked with reopen and delete as separate staff actions.

React to ticket events: send a message, close or delete after a delay when a ticket is created, closed, reopened or its owner leaves.

Bring another team into a ticket with one command, permissions handled for you.

Openers rate their experience from one to five stars after close, straight from their DMs.

Open and closed counts plus a claim leaderboard for your support team, right in the dashboard.

Prefer threads over channels? Flip one switch and tickets open as private threads.

Per member open limits, closed ticket caps, a global ceiling and roles that bypass all of it.