Support
Support
Something not working, or not sure how to set it up? Start here
Try these first
Most questions already have an answer
Is Ilvyx down?
The status page shows every service and the last 90 days, it stays online even if everything else is down If everything is green, check Ilvyx can see the channel and send messages in it
Live statusCommands don't show up
Give Discord a minute after adding the bot, if they are still missing look at Server Settings, Integrations, Ilvyx, a command hidden there stays hidden
Getting startedRoles aren't handed out
Almost always the Ilvyx role sits too low, drag it above every role it should give
Getting startedI switched something on and nothing happens
Every module starts switched off, open it in the dashboard, switch it on and save
DashboardWelcome or level messages don't appear
Pick a channel in the module and check Ilvyx can send messages and attach files there
DashboardMy Premium isn't showing
Sign in with the Discord account you paid with, then turn Premium on for the server, it takes up to a minute
PremiumI want my data removed
The privacy page says what is kept and how to have it deleted
Privacy
Open a ticket
Opened here, answered by the Ilvyx team in Discord If your DMs are open you get a message when somebody replies, and the whole conversation stays on this page